Qualibiotica
Privacy Policy
Last updated: [DATE]
This Privacy Notice for Qualibiotica Pvt. Ltd. (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your information when you use our services (“Services”), including when you:
- Visit our website at https://qualibiotica.com, or any website of ours that links to this Privacy Notice
- Engage with us as a supplier, distributor, retailer, or business partner in relation to our pharmaceutical and nutraceutical products
- Contact us through our website, email, phone, or WhatsApp for product inquiries, orders, or support
- Engage with us in other related ways, including sales, marketing, or business communications
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, please contact us at [PRIVACY EMAIL].
1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you voluntarily provide to us.
We collect personal information that you provide when you register interest in our products, request a quotation, place an order, or contact us. Depending on your interaction with us, this may include:
- Full name
- Business/company name and designation
- Email address
- Phone number and WhatsApp contact details
- Business address and shipping/billing address
- GST/business registration details (for B2B transactions)
- Order and purchase history
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.
Information automatically collected
In Short: Some information, such as your IP address and browser characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit our website, including your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how you use our Services. This is used to maintain security, diagnose issues, and for internal analytics.
This includes:
- Log and Usage Data: diagnostic, usage, and performance information collected when you access our Services, including pages viewed, timestamps, and error reports.
- Device Data: information about the computer, phone, or tablet you use to access our Services, including hardware model, browser type, and operating system.
2. How Do We Process Your Information?
In Short: We process your information to provide and improve our Services, respond to inquiries, fulfil orders, and communicate with you.
- To respond to product inquiries and provide quotations
- To process and fulfil orders, including invoicing, shipping, and returns
- To manage business relationships with distributors, retailers, and suppliers
- To send updates about products, pricing, or order status via email, phone, or WhatsApp
- To improve our website and understand how visitors use it
- To comply with legal, regulatory, and pharmaceutical industry obligations
- To protect our Services against fraud and misuse
3. When and With Whom Do We Share Your Information?
In Short: We may share information with logistics partners, payment processors, and as required by law.
- Logistics and delivery partners: to fulfil and ship your orders.
- Payment processors: to process payments securely.
- Regulatory authorities: where required under applicable pharmaceutical, drug control, or tax laws.
- Business transfers: in connection with a merger, acquisition, or sale of company assets.
We do not sell your personal information to third parties for their own marketing purposes.
4. Do We Use Cookies and Other Tracking Technologies?
In Short: We use cookies to operate our website and understand how it is used.
We use cookies and similar technologies to keep our website secure, remember your preferences, and analyse site traffic. If you leave a comment or submit a form, you may opt in to saving your details in cookies for convenience on future visits; these last for one year.
If you log in to an account area, we set cookies to save your login information. Login cookies last two days, and screen option cookies last one year. If you select “Remember Me,” your login persists for two weeks.
5. How Long Do We Keep Your Information?
In Short: We keep your information only as long as necessary to fulfil the purposes outlined in this notice, or as required by law.
We retain business and order records for as long as required under applicable Indian tax, drug control, and commercial recordkeeping laws โ typically not less than [X] years โ after which we securely delete or anonymize the data.
6. How Do We Keep Your Information Safe?
In Short: We use reasonable organizational and technical measures to protect your information.
We have implemented appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from individuals under 18.
Our Services are intended for business use and are not directed at children. If we learn that we have inadvertently collected data from a minor, we will delete it promptly. Contact us at [PRIVACY EMAIL] if you believe this has occurred.
8. What Are Your Privacy Rights?
In Short: You may request access to, correction of, or deletion of your personal information.
You have the right to request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and regulatory recordkeeping obligations. To exercise these rights, contact us at [PRIVACY EMAIL].
9. Do We Make Updates to This Notice?
In Short: Yes, we may update this notice periodically.
We may update this Privacy Notice from time to time. The updated version will be indicated by a revised “Last updated” date at the top of this page.
10. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at [PRIVACY EMAIL] or contact us by post at:
Qualibiotica Pvt. Ltd.
[REGISTERED ADDRESS]
Delhi, India